Help & FAQ


Our face masks are not medical devices. The World Health Organization has continuously emphasized that medical masks and respirators should be prioritized for health workers only.

What is a face mask used for?

While we are supposed to limit our exposure to the “outside world”, many of us still need to go outside and be around people. Face masks are an effective tool that’s utilized to prevent the spread of COVID-19 by limiting your exposure to others’ germs, as well as containing the spread of the virus.

Recently, health care professionals have recommended the use of face masks in efforts to stop the spread of COVID-19 and flatten the curve of its spread. However, for the face mask to be effective, it must be worn properly.

Please visit our education page to learn more. 

Note: Wearing a mask does not mean you do not need to adhere to social distancing or hand washing procedures. It is an additional measure to protect others around you. But make sure that you are not taking it off upon use or touching your mask and face during its use.

How should I put on a face mask? Please visit our education page to see in-depth instructions. 

    How should I remove a non-medical mask or face covering? Please visit our education page to see in-depth instructions. 

      How do I properly disinfect my mask? Please visit our education page to see in-depth instructions. 

        See more on the Canadian government's website 

        Do your non-medical face masks meet Health Canada safety standards?

        Yes! Our masks meet all of the Health Canada guidelines, as outlined below, from their website.

        Non-medical face masks or face coverings should:

        • be made of at least 2 layers of tightly woven material fabric (such as cotton or linen).
        • be large enough to completely and comfortably cover the nose and mouth without gaping.
        • fit securely to the head with ties or ear loops
        • allow for easy breathing.
        • be comfortable and not require frequent adjustment.
        • be changed as soon as possible if damp or dirty.
        • maintain their shape after washing and drying.

        What are your masks made out of?

        Our masks are made out of a double layered soft cotton blend.

        When will my order be shipped?

        We aim to have your masks shipped within 10 business days!

        How long will shipping take?

        With uncertainty regarding Canada Post delivery times, shipping times may vary. At the moment, Canada Post has stated that standard shipping times are still in effect, however we have seen longer shipping times, of around business 7 days. We will update this forum if shipping times begin to change.

        Do you accept bulk orders?

        Yes, please contact us with specific requests. 

        What is your return policy?

        Due to hygiene concerns, we are not accepting returns at this time.

        Do you see your prices increasing?

        Due to uncertain demand conditions, it is possible that our prices may change in the future. With that being said, the team here at Canadian Face Masks are doing everything we can to ensure that we keep offering low prices, without compromising on quality.

        I love the masks, can I help show my support?

        We appreciate that you recognize our efforts and we are happy to see you pleased. If you could follow our Instagram @canadianfacemasks_ ,twitter account @facemasks_CA and like us on Facebook, that would mean a lot! (You'll also get updates the minute we have new masks available for sale!)